A common issue where I work is buying Commercial Off The Shelf (COTS) software then finding that when it goes live that it crawls along like a tortoise. The promises of the vendor just don't get realized.
As a project manager system performance is a risk that should be in the risk register. Based on my experience it has a high likelihood of occurrence and can cause significant delays in roll out or adoption.
Knowing the risk is only 10% of the battle. the other 90% is what you're going to do about it.
My top 4 recommendations for managing performance risk
Ensure the system architecture is adequate. this comes down to the right number of CPUs, disks, memory. Also ensure you have expansion option.
Before you buy, audit the testing done by the supplier. Ensure they have performance requirements written down and that the system has been tested against them.
Write performance requirements into the acceptance criteria of the contract. Be extremely clear what the requirement is and that you wont be paying unless you meet the requirements.
Perform technical due diligence. Get software installed and load test it. Use inspection tools to evaluate have efficiently it communicates, such as chattiness and packet size.
There is a great little app called trello which used the Kanban idea of work flow from lean manufacturing.
what i like about this app is that you can split your tasks so that you have a separate task board per project and tasks within a board can be sub categorised too.
As each task moves from not started to in progress to done they task notes can move left to right on the board.
remember if you use this to minimise Muda (waste) and limit the items of work in progress.
I often get asked by people who i coach, why no one responds to my email. Given that we tend to work in a virtual world we tend to rely on email as a mass communication. On any given day i get get over a hundred emails and I'm not even famous. So the issues becomes, why is your particular email so much more important that the hundreds of others that I'm going to take time to respond.
Assuming that you've got a decent subject header, more on that another time, then there is a reasonable formula you can follow.
Provide evidence of similarity or social connection, eg a mutual problem or contact
Understand the recipients point of view, eg why its in their interest to respond
Why ere they selected, eg a bit of flattery if they're an expert
Be familiar with the subject/topic that the mail is about. No one whats to reply to a mail if the sender has shown no effort to research, you might even get an RTFM response
Ok maybe ive just ignored what was obvious for some time, but it now is jumping out at me where ever i go in the virtual world.
There was once a time when i'd visit a web site and be bombarded with adverts for random stuff like watches and supplements. All could be safely ignored.
Today i notice that on several websites ive visited toay that i get the same oliver sweeny advert. Nice shoes i think, especially since i was perusing their sale just days ago. So there you go tempation. Its a good job I'm skint post christmas.
It does provide a new opportunity for shoulder surfing though, the adverts we see could reveal our furtive behaviours.